Cleaning Tests From A Rental Property Manager

Cleaning Tests From A Rental Property Manager

Hi there, I’m Angela Brown, and this is Ask
a House Cleaner. This is a show where you get to ask a house
cleaning question and I get to help you find an answer. Today the show is a little bit different because
I’m not the one with the answer, I’m the one with the question. So, I ran into a property manager who manages
over fifty properties. And they are all high-end properties where
people rent like $3,000 a week for a particular property that someone else owns. So this guy just manages all the properties
and he hires the house cleaners that come into clean the house. So, my question to him was How do you find
and how do you choose a house cleaner for the properties that you manage? And his answer was very interesting. He says “I run my house cleaners through a
test unbeknownst to them. I do a series of things inside the home that
they are going to be cleaning. Because I want to make sure that they are
thorough and that they do a really great job. So one of the things that he does when the
house cleaner comes is he takes a cotton ball and he hides it behind the toilet, on the
base of the toilet there’s a little knob. He hides it down there just to see if they
actually get down there and clean the toilet. Then after they leave, he sits on the toilet
and he looks up in the corners of the room and he looks for cobwebs. And he looks up at the light. Because people will be spending some time
in that particular space. And so when the door is closed, are the backs
of the doors clean? Are the corners of the floor free from dust,
and debris, and hair and things like that? And so you would think that it’s easy to just
go in and clean a rental property because people come and go. But the truth of the matter is people spending
that much money, they do want a place that is equivalent to the home that they live in. Right? They want to make sure that it’s clean and
tidy. And then there’s this stigma that a whole
bunch of other people have come in here, and there are a whole bunch of people’s germs. So you want to go out of your way to make
sure that you do an excellent job. After he sits on the toilet, looking around
the room he goes down and he sits at the dining room table. Because when you’re on vacation, often times
you will sit down and visit at the dining room table. And he looks up at that lights and he looks
up at the corners of the room. He wants to make sure that the light bulbs
on the chandeliers have been polished. And that there is no dust or cobwebs on those lights. He wants to make sure there are no cobwebs
in the corner. And he wants to make sure that there are no
fingerprints or visible fingerprints or anything in the kitchen where these people are going
to be spending the bulk of their time. Then he also does some other tests in the
house. To make sure that again, the house is clean. He goes and stands by the head of the beds. And he looks up in the corner like if these
people are lounging about and they are lying in bed. And they look up at the ceiling, are there
any cobwebs that they’re going to see while they are in this space? So, if you pass these series of tests that
he put out for you. And one of them is he takes a coin and he
hides it underneath one of the mats in the kitchen. And if you pick up the mat and you cleaned
underneath it, you would have found that coin. Very rarely do house cleaners ever put the
coin back under the mat. They put them up on the counter or they put
them in a dish, or give them back to the owner or leave them with their worksheet. So it’s a sign that yes, I cleaned underneath
this if that coin is missing. So there are a series of tests that you can
do, but it’s really important as a house cleaner to recognize the fact that sometimes customers
are putting you through tests. I had a particular customer when I went to
his house because he wanted to see if I would dust the blinds. He would take the two little cords where you
pull the blinds and the blinds would go up. He would take them and twist them. Like five or six times. And if I had pulled the drapes, to open them,
or the blinds and I had cleaned those, those would have been unjumbled. And so if they were unjumbled and everything
was put back the way it was supposed to be he would know that I had cleaned the blinds. So there are weird things that customers do
to check their house cleaner out. And just see if they are in fact thorough. And so, as a house cleaner, I don’t know what
they all are. They are different for every customer. But there are tests. So if you want to keep your job, it would
be easy…(and I’ll tell you a secret.) Most customers are not creative enough to
come up with different tests every week. So once you find out what their test is, it’s
kind of a game, but once you find out what their test is, you can fix that every single
cleaning. Because if they are hiding coins under the
mat, they are going to keep hiding coins. That’s kind of what they do. They may have two or three different ones
but it’s very rare that a customer would have twenty-six different tests for the house cleaner. And if they did, and you were there for all
twenty-six of the tests guess what? You passed because you’re still there. Right? So for this particular property management,
it was a really an insight into how the customer views things and what they’re expecting when
they hire a house cleaner. So I wanted to share that with you. Alright, that’s it for today. So, until we meet again, leave the world a
cleaner place than when you found it.

14 thoughts on “Cleaning Tests From A Rental Property Manager

  1. Do you think cleaning test are traps for cleaners? Should cleaning test determine if you get a cleaning job or not? Why or why not?

  2. I have had that experience, and I always won the hide and seek game. One client used to hide coins under the mats, other was hiding makeup or earplugs in between or under the pillows on the couches.

  3. I’m ok with their test. Now, are they willing to pay for cleaning details. Note, it’s not just cleaning. Detailing some of those things are ok, if you work per hour but not by job. Or it’s part of the contract.

  4. I worked for Homejoy . For my cleaning test little wads of toilet paper were hidden behind toilets sinks shower being shampoo bottles etc. light fixers. Got all of them by the way and became MASTER CLEANER . That is a great trick.

  5. It's not a test really if you look at the half full side of the glass.
    It's a way of earning respect and trust.

  6. Wow, I would never dream of testing a house cleaner. But then I knew the one I had was very honest and thorough so i didn't have to.

  7. Lol. I find stuff all the time and wondered if it is a test. Lmfao. I think I get everything. Must drive people nuts I find stuff.

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